Help your team work faster today, then let Engaige send the reply and close the ticket itself when you're ready, up to 60–80%. You see every action, control every policy, all inside the Belco workspace your team already uses.
Hello, my order arrived completely crushed and two of the items inside are shattered.
Hi Veronica, I'm sorry your order arrived damaged.
I've issued a full refund and arranged a free replacement, shipping today.
No need to return the damaged items — just keep them.
Inside Belco, day one
Same policies, same macros, same tone of voice. Engaige reads the systems, applies the rule, and queues a draft for Sander to send. Switch on autonomy for the predictable tickets when you're ready.
The jacket doesn't fit. I'd like to return it for a refund.
Confirming order eligibility 
Drafting reply for Sander No problem, you're inside the 30-day window. I've prepared a prepaid return label, your refund clears within 3 working days of receipt.
The jacket doesn't fit. I'd like to return it for a refund.
Confirming order eligibility 
Issuing return label Replying, tagging resolved No problem, you're inside the 30-day window. I've emailed your prepaid return label, your refund clears within 3 working days of receipt.
Going on holiday next month, can I pause my subscription?
Loading subscription Drafting reply for Sander I've prepared a pause until 15 June. It resumes automatically and you can unpause from your account anytime.
Going on holiday next month, can I pause my subscription?
Loading subscription Pausing until 15 June Replying, tagging resolved I've paused your subscription until 15 June. It resumes automatically and you can unpause from your account anytime.
I'm looking for running shoes for a marathon. Not sure which model to pick.
Searching catalogue Drafting reply for Sander For marathon distance, the CloudRun Pro is our most cushioned long-distance shoe. Want me to check your size?
I'm looking for running shoes for a marathon. Not sure which model to pick.
Searching catalogue Checking your size in stock Replying, tagging resolved For marathon distance, the CloudRun Pro is our most cushioned long-distance shoe. UK 9 is in stock and ready to ship if you'd like to order.
Hi, I ordered 3 days ago and still haven't received a tracking link. Can you check?
Reading order #38291 
Pulling live tracking Drafting reply for Sander Order #38291 left our warehouse yesterday and arrives tomorrow before 17:00. PostNL tracking link is in the draft below, ready to send.
Hi, I ordered 3 days ago and still haven't received a tracking link. Can you check?
Reading order #38291 Pulling live tracking Posting to thread, tagging resolved Your order #38291 left our warehouse yesterday and arrives tomorrow before 17:00. I've sent the PostNL tracking link to your inbox.
My package arrived but the glass vase inside is completely shattered.
Pulling order details Drafting reply for Sander Free replacement is ready to ship today, no return needed for the damaged item. Draft below for your review.
My package arrived but the glass vase inside is completely shattered.
Pulling order details Replying, tagging resolved I'm sorry about that. I've arranged a free replacement, it ships today. No need to return the damaged item.
Inside your stack
Not a deflection bot. Engaige reads from the systems of record, applies your policies, and writes back into Belco. Three flows your team runs as drafts today, two we hand to Engaige autonomously when you're ready.
Shopify Check return window Loop Prepare return label Belco Draft reply for Sander Recharge Load subscription Belco Draft reply for Sander Shopify Search catalogue Belco Draft reply for Sander Shopify Read order + items PostNL Pull live tracking Belco Reply + tag resolved Shopify Match order + photos Belco Issue replacement, no return Brands use Engaige's AI Agents to resolve support at scale without losing their voice.
“Engaige gave us the control and flexibility to incorporate AI in a more human way, operating 24/7 across our channels.”
Tap a brand for their story
Shopify, Recharge, Loop, your shippers, your CRM. Engaige reads from the systems your CX team already runs and writes the action back into Belco, the same shift your operators are working.
Shopify, Recharge, Loop, your shippers, your CRM. Engaige reads from the systems your CX team already runs and writes the action back into Belco, the same shift your operators are working.
See it on your Belco workspace
"No slides. I'll open your Belco workspace and show you."
No slide deck, no procurement detour. We open your Belco, plug in your tooling, and walk a real ticket through Engaige.
