Drafts in your inbox.
- Drafted replies inside your inbox
- Suggested actions you can approve in one click inside each ticket
- Team reviews and clicks send for the message
Built for eCommerce
Meet the AI that acts like your best support agent
Engaige learns your products, policies, and tone, then resolves up to 80% of customer questions end to end. With full visibility into what it did and why, every time.
Anna
I still haven't received order #38291. It's been 8 days?
Looking up order #38291 in Shopify Order found, shipped 8 days ago via DHL 
Reading the DHL tracking history Last movement: 4 days ago in Amsterdam Issue: parcel stuck for 4 days at the sorting facility Creating a replacement order in Shopify Expedited shipping confirmed AI Support Agent
Oh brilliant, thank you so much!
Resolved without a human
Leading eCommerce brands using Engaige
Resolve the tickets every eCommerce team knows.
We learn your products, policies, and process before going live. Pick one to see how Engaige resolves it for brands like yours, end to end.
- WISMO Cut down on WISMO tickets with instant tracking updates and faster resolutions.
- Refunds & returns Approve simple refunds and returns instantly and enforce your policies every time.
- Product advice Guide shoppers to the right product instantly and watch conversions climb.
- Damaged & missing items Resolve simple claims on the spot and pass the tricky ones to your team with context.
- Subscriptions Give subscribers the flexibility to skip, pause, or update their plan instantly.
- Looking for something else? Engaige adapts to your contact reasons, your policies, and your tone of voice. Walk us through yours.
Plugs into your stack.
Connect the tools you already use. Engaige acts inside your stack to actually resolve, not just reply: refunds, tracking, returns, subscriptions.
Plugs into your stack.
Connect the tools you already use. Engaige acts inside your stack to actually resolve, not just reply: refunds, tracking, returns, subscriptions.
More resolved. Same team.
Even through the seasonal peaks that break most support teams. Your team stays flat, sane, and your customers happy.
Resolution rate 80%
Avg. response <1 min
CSAT Customer satisfaction 90%+
Team capacity 5× same headcount
Live in days. Trusted in weeks.
Start with drafted replies and one-click actions inside your inbox. Switch to autonomous ticket type by ticket type, as soon as you trust the results.
30–50% of tickets, autonomous.
- Flip to autonomous for contact reasons that are working
- WISMO, refunds, returns, tracking
- Same engine, now sending and closing itself
Up to 80% resolved end-to-end.
- Sent and closed without a human in the loop
- Your team focuses on what needs a human
- Higher CSAT through instant resolution
Teams that trust Engaige, in their own words.
Brands use Engaige's AI Agents to resolve support at scale without losing their voice.
“Engaige gave us the control and flexibility to incorporate AI in a more human way, operating 24/7 across our channels.”
65% Support tickets resolved end-to-end Support tickets resolved without human interaction
120k Customer questions handled yearly Customer questions handled yearly
Tap a brand for their story
See Engaige on your tickets.
We'll walk through the tickets your team is handling this week and show you how Engaige would resolve them.