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Resolve up to 90% of your support tickets automatically.

The AI agent that learns your products, policies and tone, then closes tickets end-to-end. Live in hours.

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Up to 90% resolved
Higher CSAT & instant replies
Works in your helpdesk
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Engaige

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Trusted by modern eCommerce brands

Resolve the tickets every eCommerce team knows.

Pick a ticket type and watch what Engaige does in your stack: it reads the live order, applies your policy, takes the action and closes the ticket.

Something else? Engaige adapts to your contact reasons, your policies and your tone of voice.

Walk us through yours

Lina New ticket just now

I ordered a dress for my sister's birthday this Saturday and tracking hasn't moved in 3 days. Will it arrive in time?

Engaige AI In your stack

Looking up order #62308 in Shopify Shipped 5 days ago via DHL Express
Reading DHL tracking history Last scan: 3 days ago at the Frankfurt hub On hold pending customs clearance
Requesting customs release Release confirmed, dispatch tonight

Reply sent to Lina

Held at customs in Frankfurt for 3 days. I've requested clearance, back on the road tonight, expected Saturday. If anything slips, the order auto-refunds.

Jamie New ticket just now

Hi, I'd like to return the boots I bought last week — they're a size too big. Can you sort that out?

Engaige AI In your stack

Looking up order #74821 in Shopify Boots ordered 6 days ago, return window open
Generating a prepaid return label Label and 3 nearest drop-off points ready
Pre-approving £128 refund on receipt

Reply sent to Jamie

Prepaid label and your three nearest drop-offs are in your inbox. £128 refund is pre-approved and lands on your card within 24 hours of the depot scan.

Olivia New ticket just now

I'm looking at the Atlas hoodie. I usually wear medium in T-shirts but I want it oversized. Should I size up?

Engaige AI In your stack

Reading the Atlas hoodie product page Cut: oversized, drop shoulders, relaxed body
Reviewing fit feedback from 1,240 reviews 84% recommend true-to-size for the oversized look
Checking your past orders You've ordered medium across all categories

Reply sent to Olivia

Stick with medium. The Atlas hoodie is already cut oversized with drop shoulders, so sizing up usually goes too roomy. In stock in storm grey, ships today.

Priya New ticket just now

My parcel just arrived and one of the wine glasses is shattered. The whole box was packed with it.

Engaige AI In your stack

Looking up order #48217 in Shopify 4-piece wine glass set, delivered today
Checking damage claim policy Eligible for replacement, no return needed
Creating a replacement order Single glass dispatched on express delivery

Reply sent to Priya

Replacement glass is on express delivery, arriving tomorrow. No need to return the broken one. I've also refunded £18 for the inconvenience.

Elliot New ticket just now

I'm going on holiday in July. Can I skip next month's coffee box and resume in August?

Engaige AI In your stack

Loading your subscription in Recharge Monthly Roaster's Choice, next ship 12 July
Skipping the July shipment No charge will be taken on 12 July
Confirming August resume Next box: 12 August, same blend, same plan

Reply sent to Elliot

July box skipped, no charge on the 12th. Your subscription resumes automatically with the August delivery, same blend, same plan.

Plugs into your stack.

The inbox you already run, the store you already sell from, and the systems around them. Engaige sits inside the first and acts in the rest.

Engaige AI in your helpdesk

Keep your helpdesk. Replace the AI.

Engaige runs inside the inbox your team already uses. No migration, no second tool: the ticket, the reply and the reasoning stay where your agents work.

Refund an order Shopify
Refund a charge Stripe
Refund a payment Mollie
Cancel an order Shopify
Update the delivery address Shopify
Fix the address before it ships Sendcloud
Get the latest tracking events DHL
Get the latest tracking events PostNL
Track a shipment Sendcloud
File a claim for a lost parcel DHL
Start a return Loop Returns
Send the return label Loop Returns
Check a return's status Returnless
Pause a subscription Recharge
Skip the next delivery Recharge
Reactivate a subscription Skio
Check a payment's status Stripe
Update email and SMS preferences Klaviyo
Tag, route and close the ticket Gorgias
Hand over to a teammate Zendesk
Refund an order Shopify
Refund a charge Stripe
Refund a payment Mollie
Cancel an order Shopify
Update the delivery address Shopify
Fix the address before it ships Sendcloud
Get the latest tracking events DHL
Get the latest tracking events PostNL
Track a shipment Sendcloud
File a claim for a lost parcel DHL
Start a return Loop Returns
Send the return label Loop Returns
Check a return's status Returnless
Pause a subscription Recharge
Skip the next delivery Recharge
Reactivate a subscription Skio
Check a payment's status Stripe
Update email and SMS preferences Klaviyo
Tag, route and close the ticket Gorgias
Hand over to a teammate Zendesk

Acts in your systems.

Refunds, address changes, return labels, pauses: every action runs in the system it names, under the policy you set, with the reasoning shown in the ticket.

Commerce

Refund, cancel, fix the address, check live stock
Shipping

Read live tracking, spot a stuck parcel, file a claim
Returns

Start the return, send the label, offer an exchange
Subscriptions

Pause, skip, swap, resume
Payments

Check a charge, refund, sort a failed payment

See all integrations

More resolved. Same team.

Even through the seasonal peaks that break most support teams. Your team stays flat, sane, and your customers happy.

Resolution rate 90%

Avg. response <1 min

CSAT Customer satisfaction 90%+

Team capacity 5× same headcount

Free ticket audit

What would Engaige resolve for you?

Send us an export from your helpdesk. We show what your customers ask, what Engaige can resolve today, and what it takes to resolve the rest.

Export your tickets

A file from Zendesk, Gorgias, Trengo or any other helpdesk. No integration needed.
We analyse them

Every ticket is matched to a contact reason and to the action that resolves it, in the systems you run.
Get your report

Your resolution potential, the integrations it needs, and the business case.

Get your free audit View a sample report

Free, no commitment.

tickets-export.csv 14,400 tickets

Ticket audit Sample

43% of tickets
resolvable today

Where is my order 28%
Returns 17%
Product advice 10%
Damaged and missing 8%
Address change 5%

60% with a custom integration

68% with a native integration

Works today
Custom integration
Native integration

Live in hours. Trusted in weeks.

Start with drafted replies and one-click actions inside your inbox. Switch to autonomous ticket type by ticket type, as soon as you trust the results.

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