Managing a subscription should feel easy. When customers can't pause, skip, or swap on their own, they cancel. With Engaige, changes happen instantly so your customers get flexibility while your team gets fewer tickets.
Trusted by eCommerce brands to keep subscribers happy
Pause this month. Skip the next box. Switch to a different plan. These requests land in every channel, every day, and each one feels small to the customer. To your team, they stack into hours of admin.
Engaige resolves subscription tickets by acting directly on your subscription platform and Shopify, not just replying with instructions. It can pause, skip a delivery, swap products, change plans or quantities, edit the next delivery date or address, and cancel under your retention policy, escalating the edge cases to your team. It works with Recharge, Bold, Skio, and others, which is how Otrium resolves 60% of its 120,000 annual tickets.
I'm going on holiday in July. Can I skip next month's coffee box and resume in August?
Loading your subscription in Recharge Monthly Roaster's Choice, next ship 12 July Skipping the July shipment No charge will be taken on 12 July Confirming August resume Next box: 12 August, same blend, same plan
Perfect, thanks!
Recharge 
Bold 
Skio 
Juo 
Firmhouse 
Appstle 
NextChapter 
Shopify 
Stripe 
Mollie Recharge Bold Skio Juo Firmhouse Appstle NextChapter Shopify Stripe Mollie Brands use Engaige's AI Agents to resolve support at scale without losing their voice.
“Engaige gave us the control and flexibility to incorporate AI in a more human way, operating 24/7 across our channels.”
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Yes. Engaige acts on your subscription platform to pause, skip a delivery, or cancel a plan inside the chat, applying your retention policy every time. It confirms the change on the spot rather than handing the customer instructions. Edge cases outside your rules are escalated to your team.
Yes. Engaige connects to Recharge, Bold, Skio, and other subscription apps alongside Shopify, so it reads the live plan and makes the change in the right system. Customers get instant answers on billing dates, deliveries, and plan changes without waiting for a human agent.
Yes. Engaige can switch a plan, change quantities, move the next delivery date, swap products in the next box, and update the shipping address, all inside the conversation. Each change follows the rules you set, so customers get flexibility while your team stops handling routine subscription admin.
No. Engaige only cancels when your retention policy allows it, and it can offer a pause, skip, or plan change first when those fit your rules. You decide what it may do on its own and what it escalates, so nothing happens outside the policy you set.
Most of the routine volume. Otrium resolves 60% of its 120,000 annual tickets with Engaige, and HelloPrint automates 80% of its support. Pauses, skips, swaps, plan changes, and billing-date questions are handled instantly, so your team is left with the genuine edge cases.
We learn your products, policies, and process before going live. Pick one to see how Engaige resolves it for brands like yours, end to end.
Book a demo and see Engaige handle skips, pauses, and plan changes instantly.
