E-commerce Platforms
AI customer support for Shopify
Connect Engaige with Shopify to leverage customer purchasing data for personalised support. Use AI to track order history, automate common inquiries, and provide real-time product recommendations that drive satisfaction and loyalty.
What your AI can do in Shopify
Get order
Pull up any order with its items, status, and fulfilment details.
Get customer
Look up a customer's profile and contact details.
Get customer orders
See a customer's full order history in one place.
Search products
Search and browse the live product catalogue.
Get product details
Check variants, prices, and availability for any product.
Cancel order
Cancel an order when plans change.
Issue refund
Refund in full, by line item, or a set amount, to the original payment method or as store credit.
Apply a discount
Add the customer to a discount or apply a discount code.
Change delivery address
Update the delivery address on an order before it ships.
Add tag
Tag an order or customer so the right workflows kick in.
Send order invoice
Send an invoice for an unpaid or partially paid order.
Send account invite
Invite a guest shopper to create an account.
These actions are available out of the box. Engaige can also run custom actions tailored to your Shopify setup.
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Lightspeed
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Ready to connect
your stack today.
See how Engaige works with Shopify and the rest of your support tools.