AI customer support for Shopify

Admin API commerce data, plus your storefront marketing

Most tools connect to Shopify by scraping your storefront. Engaige does more, it combines two sources.

From the Shopify Admin API (live, via OAuth with scoped permissions):

• Orders with line items, SKUs, discounts, financial and fulfilment status, shipping address and tags
• Fulfilment and tracking per shipment: carrier, tracking number, status and URL
• Customers and their order history
• Products and variants: SKUs, prices, compare-at prices, availability
• Inventory by location: available, on-hand and committed stock
• Pricing across markets and currencies: your shop currency and the customer’s presentment currency

From your storefront (scraped as part of onboarding): product marketing, brand voice and positioning.

So the agent answers with the exact price of a SKU in a customer’s market, not a best-effort guess, and it does it in your brand’s voice.

The actions Engaige takes in Shopify

Reading data is table stakes. Engaige takes real, policy-governed actions, and the depth is in the detail:

• Refunds in full, by line item, or a set amount, with your choice of restock strategy, whether to refund shipping and duties, and to the original payment method or as store credit, always validated against the order’s real balance and currency.
• Cancellations with optional refund, restock, notification and staff note.
• Address changes before the order ships.
• Tags, discounts, invoices and account invites to drive your workflows.

Beyond the out-of-the-box actions above, anything the Shopify API exposes can be set up as a custom action, entirely in the platform yourself, or with our team on Slack when you want a hand. For example: creating fulfilments with tracking, building replacement or exchange orders, updating inventory, issuing gift cards, updating customer records, or reading and writing metafields. Every action, built-in or custom, is governed by policies you control and shows its reasoning, so nothing happens as a black box.

Not sure your use case is possible? Ask the AI assistant on the Shopify API documentation whether the Admin API supports what you need. If Shopify says yes, Engaige can do it, out of the box or as a custom action we set up with you.

Resolves the whole ticket, not just the Shopify part

The #1 Shopify ticket, “where is my order”, needs more than a tracking number. Engaige reads the fulfilment and tracking on the order and, combined with your carrier and returns integrations, interprets what is actually happening, a delivery exception, a lost parcel, a return in flight, and resolves it. Because Engaige also connects to your returns (Loop, Returnless), subscription (Recharge, Skio) and carrier tools, a single ticket is resolved across your whole stack, not just inside Shopify.

Set up in one click, Engaige AI configures it

Connecting Shopify takes one click. From there, Engaige AI learns how your store is set up, your fields, your workflows, your edge cases, and configures the agent for you. Test everything in the Playground before it talks to a customer. No code, no developers, no multi-week implementation.

Why Engaige is the strongest AI agent for Shopify

Most AI tools offer a shallow Shopify connection or a long list of generic look-ups. Engaige goes deeper where it counts: real, policy-governed actions with the options a support team actually needs (line-item refunds, restock strategies, store credit), pricing that is correct per market and currency, and answers that combine live Admin-API data with your brand’s own marketing. You see the reasoning behind every action, you can test it in a Playground first, and it all runs inside the helpdesk you already use, resolving the whole ticket rather than just the Shopify lookup.