Engaige vs Richpanel
Don't switch to Richpanel. Add Engaige to your helpdesk and get the resolution Richpanel markets, backed by real control over how the AI reasons and 50+ native integrations.
Leading eCommerce brands using Engaige
Richpanel markets deep integrations and high resolution, but its AI is bolted on and those rates need real control and depth to hold up. Engaige delivers them: control, transparent reasoning, and 50+ native integrations across your stack.
Markets high resolution, but the headline rates need real control over how the AI reasons to hold up.
Detailed control over how the agent reasons, plus transparent reasoning you can see on every decision, so the numbers land in practice, not just in marketing.
"Within the AI we can see the reasoning" — Coreijn Damen, MR MARVIS
Native actions centre on a handful of tools like Shopify, Recharge and Loop.
50+ deep native integrations across your whole stack, returns, subscriptions, PIMs, 3PLs, carriers and payments, so the agent resolves end to end wherever your data lives.
Set up just by talking to Engaige AI, live in hours
AI bolted onto the helpdesk, so resolution plateaus around where you configured it.
Built AI-first after LLMs, not added on top, and it keeps learning from your team's edits and your feedback under your supervision, so resolution keeps climbing instead of plateauing.
Otrium resolves 65% of its 120,000 annual tickets end to end
Plus the table stakes you'd expect, matched: Agent Assist, Self-Service Portal, Autonomous Resolution.
"Within the AI we can see the reasoning, and how it comes to a response. That shows us where information is missing or unclear, and helps us improve our workflow."
Coreijn Damen Automation and Knowledge Specialist, MR MARVIS You keep your helpdesk. Engaige AI does the heavy lifting: you set it up just by talking to it, and it configures your integrations and improves the agent for you. No migration, no developers.
"Building a simple policy used to take a lot of work. Now you just describe the context, make a few tweaks, and it's live in five minutes. Especially when you're new and still learning how everything works, you can get something solid up and running fast."
Coreijn Damen
Automation & Knowledge Specialist, MR MARVIS
You don't need to switch. Engaige adds a deeper AI agent to the helpdesk you already use, and if that's Richpanel it plugs in through our native Richpanel integration. Richpanel markets high resolution, but delivering it takes control over how the AI reasons and depth across your stack, which is where Engaige focuses.
Richpanel's AI is capable on Shopify, Recharge and Loop, but it is a bolt-on that deflects and drafts more than it truly resolves, and you see the outcome, not the reasoning. Engaige gives you control over how it reasons and acts, transparent reasoning, and 50+ native integrations across your stack.
Yes. Richpanel's native actions centre on a handful of tools; Engaige has 50+ native integrations across returns, subscriptions, PIMs, 3PLs, carriers and payments, deepest on Shopify.
On supported ticket types such as WISMO, refunds, returns, tracking and product advice, Engaige customers typically resolve up to 90% of tickets autonomously. Because it is built AI-first and self-improving, resolution keeps climbing as it learns from your team, rather than plateauing where you configured it.
No. Engaige AI does the heavy lifting: you set it up just by talking to it in plain language, and it configures your integrations for you. Most teams are live in hours, in Agent Assist, where the AI drafts and your team teaches it in.
Book a demo and see how Engaige resolves tickets end-to-end, not just replies.