Careers
We are an ambitious team in Utrecht, the Netherlands, building AI agents that resolve customer support end to end for fast-scaling eCommerce brands. Not a chatbot bolted onto a helpdesk: a product that reads the order, applies the policy, and does the work.
The eCommerce brands you would be building for
Why Engaige
Brands like Otrium, MR MARVIS, HelloPrint, Baskèts, Hears and Dore & Rose run their support on Engaige, which means the work is never theoretical. Every change you make lands on real conversations with real customers within the week, and you see what it did.
Scope is not something you are handed here. You pick up the problem you think matters most, and you own it end to end. Speed is the point: we would rather put something in front of customers this week than spend a month planning it.
What we actually hold each other to, not a poster in the hallway.
We move fast, and enjoy working with others that do too. An idea can be in a customer's hands the same day.
Strong opinions, loosely held. We would rather find out we were wrong from a customer this week than be right about it next quarter, and nobody here defends a position just because it's theirs.
Beautiful products that work, do the job they are meant to do in the simplest way possible, and that people enjoy using. Getting to simple takes longer than shipping everything, and it is worth the time.
We are open with each other about what is working and what is not, including the uncomfortable parts. It is the fastest way for the team, and the product, to get better.
If you would be a strong addition and none of the roles above match, tell us what you would come here to do. We read every message.
