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Product advice

Show customers the exact product they're looking for

From skincare to fitness gear, Engaige's AI agent acts like your best in-store adviser. It guides shoppers to the right product in seconds, in your brand's tone, saving your CX team time and turning browsers into confident buyers.

Trusted by eCommerce brands to guide shoppers to the right product

Shoppers want guidance, not a product catalogue.

Which size fits me? Will this fabric itch? Is this strong enough for the gym? Each shopper sees one product they're unsure about. To your team, it's a steady stream of one-off questions, each needing a real answer.

Which size fits if I'm usually a medium?
2 min ago
Is this fabric soft enough for sensitive skin?
4 min ago
What's the difference between the silver and gold version?
5 min ago
Will these trainers work for trail running?
8 min ago
Are the ingredients in this serum vegan?
11 min ago
Looking for a birthday gift for my mum, any ideas?
14 min ago
Which moisturiser works best for dry winter skin?
18 min ago
Does this shirt come in extra long sleeves?
22 min ago

Every product question, answered like your best in-store adviser.

Engaige's AI shopping assistant advises shoppers in your storefront chat before they buy, recommending across your whole collection in your brand's tone. It indexes your storefront for brand voice and product marketing, then combines that with the Shopify Admin API for live catalogue, variants, SKUs, pricing, and stock, so every recommendation fits what is actually available. It is how MR MARVIS delivers personal product advice around the clock, and Engaige sees a 7-12% conversion uplift on product-advice tickets.

Olivia

I'm looking at the Atlas hoodie. I usually wear medium in T-shirts but I want it oversized. Should I size up?

Reading the Atlas hoodie product page Cut: oversized, drop shoulders, relaxed body
Reviewing fit feedback from 1,240 reviews 84% recommend true-to-size for the oversized look
Checking your past orders You've ordered medium across all categories
AI Support Agent

Brilliant, ordering now.

Resolved without a human

Teams that trust Engaige, in their own words.

Brands use Engaige's AI Agents to resolve support at scale without losing their voice.

Tessa van der Lof, Head of Operations, Otrium

“Engaige gave us the control and flexibility to incorporate AI in a more human way, operating 24/7 across our channels.”

60% Support tickets resolved end-to-end
120k Customer questions handled yearly

Tap a brand for their story

Common questions

Can an AI shopping assistant recommend products in my brand's tone?

Yes. Engaige indexes your storefront to learn your brand voice and product marketing, then answers fit, sizing, and comparison questions in that tone. It recommends across your whole collection, not just one product page. MR MARVIS uses it to deliver personal product advice around the clock.

Does an AI product finder work on Shopify?

Yes. On Shopify, Engaige combines the Admin API for live catalogue, variants, SKUs, pricing, and stock with content indexed from your storefront. So it recommends only products that are actually available in the shopper's market, at the right price, and never suggests something out of stock.

Where does the AI shopping assistant talk to customers?

In a chat widget in your storefront, so shoppers get advice while they are browsing and deciding. The same agent that resolves support tickets also advises pre-sale, so one system handles both jobs. Engaige sees a 7-12% conversion uplift on product-advice tickets.

Can AI handle detailed product and technical questions?

Yes. Engaige answers fit, sizing, materials, and compatibility questions using your catalogue, product content, and policies, then recommends the best-fit option. Brands with large catalogues and heavy technical question loads, like HelloPrint and Mixam, use it to answer these instantly instead of queuing them for an agent.

Will the AI recommend across my whole range or just one product?

Across your whole range. Engaige reads your full catalogue, so it can compare options, suggest alternatives when something does not fit, and cross-sell complementary items. It recommends the best product for the shopper's need rather than defending the page they happen to be on.

The right product every time.

Book a demo and see Engaige guide shoppers to exactly what they're looking for.