Engaige vs Gorgias
Keep Gorgias. Replace the AI. Add an AI layer that resolves tickets end to end, not just drafts replies, with actions you control and reasoning you can see.
Leading eCommerce brands using Engaige
Gorgias is a great helpdesk with AI added to draft replies. Engaige is the AI layer on top that actually resolves tickets, taking real, policy-governed actions across your stack, with reasoning you can see.
Drafts replies and deflects FAQs, then triggers macros an agent approves.
Takes the real action, refunds, returns, cancellations, address and subscription changes, across your stack, then closes the ticket inside Gorgias.
Otrium resolves 65% of its 120,000 annual tickets end to end
Configured through open text fields, and you see the reply, not the reasoning behind it.
Structured policies you control, with the reasoning shown on every answer and action. Higher quality, and auditable.
"Within the AI we can see the reasoning" — Coreijn Damen, MR MARVIS
Macro-based workarounds bolted onto a ticketing tool.
50+ vetted, plug-and-play native integrations across returns, subscriptions, PIMs, 3PLs and carriers, deepest on Shopify.
Set up just by talking to Engaige AI, live in hours
Plus the table stakes you'd expect, matched: Agent Assist, Omnichannel Support, Product Advice, Tone of Voice.
"Within the AI we can see the reasoning, and how it comes to a response. That shows us where information is missing or unclear, and helps us improve our workflow."
Coreijn Damen Automation and Knowledge Specialist, MR MARVIS You keep your helpdesk. Engaige AI does the heavy lifting: you set it up just by talking to it, and it configures your integrations and improves the agent for you. No migration, no developers.
"Building a simple policy used to take a lot of work. Now you just describe the context, make a few tweaks, and it's live in five minutes. Especially when you're new and still learning how everything works, you can get something solid up and running fast."
Coreijn Damen
Automation & Knowledge Specialist, MR MARVIS
No. Engaige has a native Gorgias integration and runs as the AI layer inside it, so you keep Gorgias, your inbox and your workflows. It drafts replies and takes real actions on your tickets, then resolves them inside Gorgias.
Gorgias added AI on top of a ticketing tool, and it mostly drafts responses, with real resolution around 30 to 40% and behaviour set through open text fields. Engaige is built AI-first: you get detailed control over how it reasons and acts, transparent reasoning on every decision, and deep native integrations that resolve tickets end to end.
Yes. Engaige connects to Gorgias and your store together, deepest on Shopify and also across WooCommerce, Magento, BigCommerce and custom platforms.
On supported ticket types such as WISMO, refunds, returns, tracking and product advice, Engaige customers typically resolve up to 90% of tickets autonomously. You switch ticket types to autonomous one at a time, as soon as you trust the results.
Yes. Starting in Agent Assist, where the AI drafts and your team teaches it in, is the common, lowest-risk path, but brands that are ready launch fully autonomous from day one. We support both.
No. Setup is plug-and-play and no-code: you enable the integrations you need and Engaige AI configures them for you, just by talking to it in plain language. Most teams are live in Agent Assist within hours.
Book a demo and see how Engaige resolves tickets end-to-end, not just replies.