Customers don't want to argue about refunds and returns, they just want it fixed, fast. Engaige handles the process instantly, keeps customers happy, and gives your support team hours back every day.
Trusted by eCommerce brands to handle refunds and returns at scale
A wrong size. A change of heart. A faulty zip. Each request feels small to the customer, just a quick fix. To your team, they stack into hours of policy checks, label printing, and the same back-and-forth.
Engaige resolves refund and return requests instead of routing them to a queue: it checks the order against your returns and refund policy, decides whether the request qualifies, and then issues the refund, including a partial refund, or starts the return or exchange, all inside the conversation. Complex or suspicious claims go to your team with full context, so your policy is enforced on every request.
Hi, I'd like to return the boots I bought last week — they're a size too big. Can you sort that out?
Looking up order #74821 in Shopify Boots ordered 6 days ago, return window open 
Generating a prepaid return label Label and 3 nearest drop-off points ready Pre-approving £128 refund on receipt
Couldn't be easier, thanks!
Loop Returns 
Returnista 
Returnless 
iFReturns 
Rever Shopify 
Adobe Commerce 
PostNL 
Sendcloud 
Stripe Loop Returns Returnista Returnless iFReturns Rever Shopify Adobe Commerce PostNL Sendcloud Stripe Brands use Engaige's AI Agents to resolve support at scale without losing their voice.
“Engaige gave us the control and flexibility to incorporate AI in a more human way, operating 24/7 across our channels.”
Tap a brand for their story
Yes. Engaige AI reads your written refund policy and checks each request against the live order, then approves and issues the refund only when the order qualifies. Ineligible requests are declined or offered an exchange instead, and edge cases go to your team. HelloPrint automated 80% of contacts and cut first-response time by 90% after going live.
It identifies whether the customer wants a refund, a replacement, or store credit, checks the order and your policy, then acts: generating a return label, starting the exchange, or offering credit to keep the revenue. Eligible requests are resolved in seconds inside the conversation, with no back-and-forth for your team.
Yes. When your policy allows a partial refund, for a restocking fee, a used item, or a missing component, Engaige AI calculates the correct amount from the order and applies it in the conversation. It follows the same rules your team would, so partial refunds stay consistent and on-policy every time.
Every decision runs against your written policy and the live order, so a request outside the rules is never auto-approved. Engaige AI declines or counter-offers where the policy says no, and flags suspicious or high-value claims to your team with the full order history, so a human reviews anything that carries risk.
Yes. Engaige AI works inside the helpdesk you already run and connects to your returns and payments stack, so you keep your existing tools. It reads the order, applies your policy, and issues the refund or return through the systems you use today. You replace the AI, not your setup.
We learn your products, policies, and process before going live. Pick one to see how Engaige resolves it for brands like yours, end to end.
Book a demo and see Engaige approve refunds instantly while enforcing your policies every time.
