Returns

AI customer support for Returnless

Connect Engaige with Returnless to automate your European returns support. The agent answers return questions from live Returnless data, checks the return flow before it promises anything, and can start, relabel and close returns inside the conversation. Every write action is opt-in and scoped by you.

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What your AI can do in Returnless

Look up a return

Find any return by order number plus email or postcode, and answer instantly on status, items, compensation and refund details.

Track the return parcel

Give live tracking on the return shipment, down to confirming that it has arrived at your warehouse.

Check what the return flow allows

Verify the order and the requester against your Returnless setup before promising anything, and explain what is allowed.

Start a return in the conversation

Create the return directly in Returnless, or send a prefilled return form the customer confirms in one tap to pick shipping and get their label.

Send the return label again

Re-send a lost or expired label, including printerless QR codes, right there in chat, email or WhatsApp.

Approve, reject or update a return

Where you allow it, set the request outcome and update return statuses, which triggers your Returnless Automations to run the refund, coupon or gift card.

These actions are available out of the box. Engaige can also run custom actions tailored to your Returnless setup.