Drafts inside Richpanel.
- Drafted replies inside Richpanel, in your voice
- Suggested actions you approve in one click on each ticket
- Your team reviews and clicks send
All integrations 
Customer Service Platforms
AI agent for Richpanel
Richpanel pairs an ecommerce helpdesk with a self-service portal. Connect it with Engaige and your AI agent automates both, resolving tickets and self-service questions with live order data so most shoppers never wait.
30–50% of tickets, autonomous.
- Flip to autonomous for the conversation types that are working
- Hands over to your team the moment a ticket needs a person
- Sends and closes tickets natively inside Richpanel
Up to 80% resolved end-to-end.
- Sent and closed without a human in the loop
- Your team focuses on the conversations that need a person
- Higher CSAT through instant, around-the-clock replies
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Dixa
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eDesk
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Freshdesk
Cloud-based helpdesk software with support ticketing, automation, and self-service portals.
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See how Engaige works with Richpanel and the rest of your support tools.