Drafts inside Freshdesk.
- Drafted replies inside Freshdesk, in your voice
- Suggested actions you approve in one click on each ticket
- Your team reviews and clicks send
All integrations 
Customer Service Platforms
AI agent for Freshdesk
Freshdesk combines ticketing, a knowledge base and automation. Connect it with Engaige and your AI agent reads your tickets and help articles to resolve repetitive enquiries automatically, on policy and at scale.
30–50% of tickets, autonomous.
- Flip to autonomous for the conversation types that are working
- Hands over to your team the moment a ticket needs a person
- Sends and closes tickets natively inside Freshdesk
Up to 80% resolved end-to-end.
- Sent and closed without a human in the loop
- Your team focuses on the conversations that need a person
- Higher CSAT through instant, around-the-clock replies
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Ready to connect
your stack today.
See how Engaige works with Freshdesk and the rest of your support tools.