Drafts inside eDesk.
- Drafted replies inside eDesk, in your voice
- Suggested actions you approve in one click on each ticket
- Your team reviews and clicks send
All integrations 
Customer Service Platforms
AI agent for eDesk
eDesk centralises support across marketplaces, email and chat, with order context on every ticket. Connect it with Engaige and your AI agent resolves the routine marketplace and store questions autonomously, right inside eDesk.
30–50% of tickets, autonomous.
- Flip to autonomous for the conversation types that are working
- Hands over to your team the moment a ticket needs a person
- Sends and closes tickets natively inside eDesk
Up to 80% resolved end-to-end.
- Sent and closed without a human in the loop
- Your team focuses on the conversations that need a person
- Higher CSAT through instant, around-the-clock replies
Related integrations
Belco
All-in-one customer service software built for e-commerce, combining all channels in a single inbox.
CM.com
Dutch conversational commerce platform spanning messaging channels like WhatsApp and SMS.
Crisp
Business messaging platform bringing chat, email, and social into one inbox.
Dixa
Customer service platform focused on personalised support across channels.
Freshdesk
Cloud-based helpdesk software with support ticketing, automation, and self-service portals.
Front
Collaborative email inbox for teams to manage customer interactions efficiently.
Ready to connect
your stack today.
See how Engaige works with eDesk and the rest of your support tools.