E-commerce Platforms
AI customer support for Commercetools
commercetools powers headless and composable storefronts. Connect it with Engaige and your AI can answer complex B2B and B2C questions with full order and catalogue context.
What you can automate with Commercetools
Track an order
A shopper asks 'where's my order?' and your AI agent shares the status and delivery date before they finish typing.
Cancel an order
If plans change, your AI agent cancels the order right there in the conversation.
Issue a refund
Full or partial refunds, handled in the chat the way you would.
Update a delivery address
Your AI agent fixes a wrong address before the parcel leaves the warehouse.
Answer product questions
Sizes, stock, prices — answered instantly from your live catalogue.
Related integrations
Adobe Commerce
Enterprise e-commerce platform (formerly known as Magento) offering flexible, scalable solutions for online stores of all sizes.
BigCommerce
Open SaaS e-commerce platform powering fast-growing brands and B2B sellers.
Centra
Headless commerce platform built for fashion and lifestyle brands scaling internationally.
JTL-Shop
German storefront platform popular with SMB and mid-market merchants.
Lightspeed
Cloud commerce and POS platform for retail and hospitality, with deep roots in the Benelux.
Logic4
All-in-one ERP and order-management platform for retail and wholesale.
Ready to connect
your stack today.
See how Engaige works with Commercetools and the rest of your support tools.