E-commerce Platforms
AI customer support for BigCommerce
BigCommerce powers fast-growing brands and B2B sellers. Connect it with Engaige and your AI can resolve the everyday store questions that fill your inbox, instantly and around the clock.
What you can automate with BigCommerce
Track an order
A shopper asks 'where's my order?' and your AI agent shares the status and delivery date before they finish typing.
Cancel an order
If plans change, your AI agent cancels the order right there in the conversation.
Issue a refund
Full or partial refunds, handled in the chat the way you would.
Update a delivery address
Your AI agent fixes a wrong address before the parcel leaves the warehouse.
Answer product questions
Sizes, stock, prices — answered instantly from your live catalogue.
Related integrations
Adobe Commerce
Enterprise e-commerce platform (formerly known as Magento) offering flexible, scalable solutions for online stores of all sizes.
Centra
Headless commerce platform built for fashion and lifestyle brands scaling internationally.
Commercetools
Cloud-based commerce platform providing flexibility and scalability for digital businesses.
JTL-Shop
German storefront platform popular with SMB and mid-market merchants.
Lightspeed
Cloud commerce and POS platform for retail and hospitality, with deep roots in the Benelux.
Logic4
All-in-one ERP and order-management platform for retail and wholesale.
Ready to connect
your stack today.
See how Engaige works with BigCommerce and the rest of your support tools.