E-commerce Platforms
AI customer support for Adobe Commerce
Connect Engaige with Adobe Commerce (formerly known as Magento) to deliver intelligent, automated customer support powered by your store data. Whether you run Magento Open Source or Adobe Commerce, Engaige taps into your catalogue, order, and customer information through the documented API and resolves enquiries end to end, including refunds, cancellations, and subscription changes.
What your AI can do in Adobe Commerce
Get order
Retrieve an order with its full details.
Get customer orders
Find all of a customer's orders by email address.
Cancel order
Cancel an order while it is still in a cancellable state.
Create discount code
Generate a coupon code from a sales rule.
Create online credit note
Refund a customer through the original payment gateway.
Create offline credit note
Issue a manual credit memo without contacting the payment gateway.
Send invoice
Email the order invoice to the customer.
Unsubscribe from newsletter
Remove a customer from the newsletter by email.
These actions are available out of the box. Engaige can also run custom actions tailored to your Adobe Commerce setup.
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Ready to connect
your stack today.
See how Engaige works with Adobe Commerce and the rest of your support tools.