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Customer support success stories

See how companies like yours use Engaige's AI customer service automation platform to provide high-quality service for the most complex queries.

How HelloPrint used Engaige to scale customer service with 72% fewer agents

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Reduced customer service team size by 72%

AI-powered automation technology helped HelloPrint reduce its team from 100 to 28 agents without compromising quality or CSAT.

Improved time-to-first-reponse by 90%

By automating routine customer inquiries, HelloPrint customers were able to receive instant answers even outside of office hours.

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How Mixam scaled customer service with Engaige’s AI automation platform

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50% of chats completely automated

Human agents now handle 2,000 chats per month instead of 4,000.

Human agents are 2x as efficient

The AI's detailed handover notes made human agents 2x more efficient in resolving customer issues.

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Lower your cost per resolution with AI customer service automation

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