Damaged items, missing orders, and quality complaints happen. What matters is how you respond. Engaige resolves simple claims instantly and sends complex issues to your team with the context they need.
A shattered vase. A missing T-shirt. A box that arrived crushed. Each one feels like a failure to the customer, and they want a clear answer fast. Slow or generic replies don't just frustrate them, they break the trust you spent months building.
My parcel just arrived and one of the wine glasses is shattered. The whole box was packed with it.
Looking up order #48217 in Shopify 4-piece wine glass set, delivered today Checking damage claim policy Eligible for replacement, no return needed Creating a replacement order Single glass dispatched on express delivery
Wow, that was painless. Thank you!
Shopify 
PostNL 
DHL 
UPS 
FedEx 
Sendcloud 
Shipstation 
Monta 
Picqer 
Shopwedo Shopify PostNL DHL UPS FedEx Sendcloud Shipstation Monta Picqer Shopwedo Brands use Engaige's AI Agents to resolve support at scale without losing their voice.
“Engaige gave us the control and flexibility to incorporate AI in a more human way, operating 24/7 across our channels.”
Tap a brand for their story
We learn your products, policies, and process before going live. Pick one to see how Engaige resolves it for brands like yours, end to end.
Book a demo and see Engaige resolve claims on the spot and escalate the tricky ones with full context.
