Why CX teams love working with Engaige
Stories that make us proud.
"Engaige's implementation team was great. Jeroen really helped us get started quickly and iterate when we got stuck or had feedback. We've learnt that this is absolutely essential."
Technic: How AI is revolutionising customer service
While many companies are still thinking about where and how they can integrate artificial intelligence into their business model, AI has already been in use at the Dutch online print shop HelloPrint for months — in customer service, a fundamentally important area of any online store.
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Maarten Lelijveld
COO, HelloPrint
“Engaige enabled us to automate 65% of our CX while maintaining a CSAT of 75+. Their implementation team was essential in making this possible.”
How Mixam scaled customer service with Engaige’s AI automation platform
“By autonomously resolving our tickets, Engaige has enabled us to significantly reduce our time to resolution and improve our CSAT, which are our most important KPIs. Additionally, this has empowered our agents to concentrate on high-value tickets rather than repetitive ones.”
"We have been able to handle our peak seasons without scaling up our support teams which has never happened before!"
“Through the implementation of Engaige customers are constantly impressed by our responsiveness, during the evenings and weekends.”
“Looks like we're at a steady 50% — 60% deflection rate. This is so cool! 💪🏼 Seeing some great topics covered during the weekend. Even this first basic version helps a lot, the rate would substantially go up in v2.”
Lucian, P.
Workflow Automation Lead, Mixam
“You ask a question, and the AI does the rest: it pings an endpoint, gets a JSON file back, and pulls out all the key details, like the number of copies, cost, status, and more, so you have all the order info you need. It just takes 2 seconds — faster than a human agent.”
Dutch-based Engaige secures €1M to enhance customer support with AI automation: Here’s how
The round was led by the Graduate Entrepreneur Fund, with participation from Mamadoo Ventures, Keadyn, and other angel investors.
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