Engaige vs Gorgias
Best Gorgias AI alternative for fast-scaling brands
Gorgias is great at automating FAQs and organising support. But when brands scale, they need an AI that can do what a human agent does and actually resolve questions. That's what Engaige does.
Feature comparison
The journey to 80% resolution
Very fast set-up, so you can quickly start with automating the first questions.
We invest a little more upfront by co-building flows and policies with you. Within 2-4 weeks you're live with an AI agent that's able to act like your best agent.
Macros and workflows give guardrails but insights on AI reasoning are unclear.
Every AI answer shows its reasoning and source, so you know exactly why something was said. You decide where automation stops and a human takes over.
Best in AI assist space. Taking fully autonomous actions in external systems is not their strong suit.
We don't just reply, we resolve. Refunds, resends, subscription changes and address edits are all executed directly in Shopify, PIMs, and 3PLs.
Strong helpdesk for today but scaling means complexity is totally up to you.
Engaige helps you scale effortlessly, without you needing to hire more agents. Together, we turn your support team from a cost centre into a profit driver.
Why teams switch to Engaige
Teams choose Engaige because we're built for resolution, not just automation. Reaching a 60% automation rate is simple. Most tools (like Gorgias) can do that. But turning those automations into real resolutions takes expertise, guidance and the right foundation.
Best for Gorgias
- • You want to set up fast
- • Automate repetitive questions
- • Don't need deep customer insights
Best for Engaige
- • You want to scale without adding headcount
- • You need AI that deeply understands your business
- • You need a partner that grows with you
Switching is easier than you think
We handle every step with care so the switch feels effortless. Your data stays safe, your workflows stay intact, and you always know what's happening next.
Kick-off
- ✓ Get access to Engaige dashboard
- ✓ Discuss use cases and make a plan
- ✓ Set up knowledge base and first policies together
Soft Launch
- ✓ Create integrations for Shopify and Gorgias
- ✓ Launch Agent Assist on desired inbox, channel, team
- ✓ Add additional policies
Going All In
- ✓ Achieve at least 60% resolution rate
- ✓ Create extra integrations (OMS, PIM)
- ✓ Go live with autonomous agent
"Onboarding went well. Everything was taken care of for us at the start, and we set up the AI agent together with Aaron. After six weeks, we are now at a 60% resolution rate."
See the difference for yourself.
Book a demo and see how Engaige resolves tickets end-to-end, not just replies.