Gorgias can automate, but can they really resolve?
Like most AI bots, Gorgias stops at deflection. Engaige goes further. Our AI agent resolves up to 80% of tickets end-to-end by deeply understanding your ecommerce products, policies, and workflows. No shortcuts. Just support that actually works.
80% full resolution vs. 60% response automation
Sales and support handled in one AI agent
Results in days, not months of training or setup
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Gorgias automates tasks. Engaige resolves issues.
Sending a tracking link isn’t resolution, it’s basic automation. Real support means understanding what your customer actually needs and taking the right action. That’s what Engaige does.
AI support that sees and sells
Engaige can interpret product images and visual complaints, making it easier to resolve issues like returns or damaged items on the spot. That means fewer handovers to agents and a smoother experience for shoppers from support to checkout. Gorgias can’t do that.
Integrates with your stack
Instantly connect Engaige with the tools you rely on. No migrations, no messy webhooks: just connect, click, and let your AI work inside your existing setup.
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Within just 1 week you reach 30% resolution. Not weeks.
Flip the switch and Engaige starts resolving real tickets before your coffee is even brewed. You decide what stays human and your AI agent handles, while with Gorgias, you won't reap what you sow.
Week 1: 30% resolution
Your AI agent learns your brand, products and FAQs to start resolving real tickets that sound human, fast and on-brand.
Week 4: 50% resolution
Apply custom workflows and e-commerce policies to go beyond basic replies, especially for WISMO and returns.
Week 8: 80% resolution
Your AI agent handles the bulk of tickets. Use insights to continuously improve answers and keep performance high.
Resolving 50% of 120,000 yearly customer questions with Otrium
