Automate support ticket resolution with AI
Add human-like automation to your support workflows. You control which topics to automate and which things to handle manually. You decide how your AI agent operates. With 100% full transparency into its behaviour.
Repetitive work is slowing your ticket resolution speed to a crawl
Add AI-powered automation to your customer service workflows to address this. Create workflows for automation and manual handling, with full transparency into how the AI works. Bring down response times significantly as a result.
24/7 customer service
Use Engaige to offer 24/7 customer service with AI-driven automation.
Increase conversion rates
Offer in-depth product advice and recommendations that actually leads to conversions.
Reduce time to resolution by 80%
Use our AI customer service automation to resolve tickets up to 80% faster.
Automate up to 80% of tickets
Using Engaige allows you to automate up to 80% of your incoming support tickets.
Define workflows for your AI automation
Your in full control of the policies and processes that guide your AI customer support automation.
Offer fully human-like automation
Your AI chat and email responses will be indistinguishable from those of human agents.
Control which topics to automate with AI routing
Make sure specific tickets or inquiries are routed to your AI or human team, based on rules you determine.
Get guided onboarding to ensure success
No knowledge of AI automation for customers support? No need to worry. We’ll guide you through the process.
Step 1
Hook up your current support stack and knowledge base to let Engaige answer the first 10% of your questions.
Step 2
Instruct your AI on how to deal with real world scenarios in our AI workflow builder to automate up to 30% of your CS.
Step 3
Give your AI agent access to get customer information from your systems. Let it take actions to completely resolve customer inquiries, taking you up to 50% resolution.
Step 4
Investigate where customers are dropping off and identify knowledge gaps with our AI observability suite.
Step 5
Understand what your customers inquire about. Use these insights to provide feedback and continuously improve your automation.
FAQs
We collated the answers to some of the most frequently asked questions we get about automatically resolving customer support tickets with AI.
Still have a question? Make sure to reach out to our team of CX and AI customer service automation experts. We’re here to help.
The AI can only take actions based on the policies you define in our platform. This ensures that the AI operates strictly within the rules and workflows you’ve set. By managing these policies, you have full control over when and how the AI acts, ensuring it only takes action when it has followed the correct, predefined guidelines.
Not at all! Our implementation team will guide you every step of the way to ensure a smooth and successful integration. We’ll handle the setup and educate you on how the system works throughout the process, so you’ll gain the knowledge you need to feel confident using AI in your customer support. No prior AI experience is required—we’ll make sure you’re fully supported from start to finish.
We use the reasoning capabilities of state of the art large language models (LLMs) to reason about what to do, given the processes, information, and actions it has available. This creates human-like experiences and enables you to handle a wide range of questions without programming them.
Absolutely. At Engaige, we take GDPR compliance very seriously. Protecting customer data and privacy is a top priority. We ensure that personal data is handled with care and in full compliance with GDPR regulations, offering features like data deletion and PII scrubbing to give businesses confidence that sensitive information is safeguarded and managed responsibly.
