AI customer service & product recommendations for consumer electronics
When buying electronics online, things can get complex pretty quickly. Aside from automating answers to common support queries, Engaige gives your customers 24/7/365 personalised product recommendations that convert.
Used by the world's best e-commerce companies
Recommending products can be challenging
Customers increasingly expect personalised service and support. AI product recommendations can solve this.
Lack of expertise leads to lots of support tickets
Customers aren’t always the biggest technical experts. This leads to more support tickets and longer wait times.
Technical issues are hard to resolve quickly
Diverse ranges of products with complex specs lead to difficult inquiries. And mean that support reps need more training.
Electronics come with lots of post-purchase questions
Complex consumer electronics products are often misused or misunderstood. This leads to more post-purchase inquiries.
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