AI customer service automation for Enterprise
Most AI CS automation software doesn’t take your customer support team’s unique challenges into account. We’ve been doing CS for over 20+ years, which clearly shows in the platform we built. Plus, you get support setting up, every step of the way.
AI customer service automation, but safe, transparent and risk-free
Great. Your reps are answering yet another tedious “can I cancel my order” email. Leave those simple support tasks to AI automation, instead. It’s cheaper, faster, 100% transparent and safe.
Add AI automation to your existing customer service tech
Engaige was born from more than 20 years of experience in customer service
“Over the past two decades, we have learned what it takes to build, scale, and automate exceptional customer service teams—not only for ourselves but also for other leading international brands. Managing diverse teams of 300 agents from 38 different nationalities has given us deep insight into the challenges of automating customer service without losing quality.
To solve this, we developed a platform that lets companies scale customer service efficiently while maintaining high service quality. We know that software alone isn’t enough, which is why our AI-native automation solution is paired with dedicated implementation teams to guide you through every stage, ensuring success.
With our technology and support, businesses can streamline operations, reduce costs, and meet the growing demands of their customers while maintaining service excellence.”
Here's what you can do with our automation software
Automate support ticket resolution with AI
Add human-like automation to your support workflows. You control which things to automate and which things to handle manually. You decide how your AI agent operates. With 100% full transparency into its behaviour.
24/7 support on all channels for selected topics
You no longer need to worry about the limited opening times of that one single support channel. Whether it’s through chat or email, you’ll be able to automate up to 80% of your recurring, menial support tasks. 24/7/365.
Make human agents twice as efficient
Next to full AI customer service automation, we also help your human agents perform better with personalised suggested answers to incoming queries. Imagine: your best agents, but twice as efficient and twice as accurate.
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Increase CSAT and agent happiness
When your customer service teams work faster, tickets get resolved quickly and your CSAT scores go up. But when your support reps do less menial, repetitive work, they’ll also be happier. Sounds like a win-win-win, right?
Understand customers and spot support trends
CS teams are often overwhelmed by the sheer volume of incoming tickets. Our AI tags conversations automatically, so you get instant insights into what causes tickets, low CSAT scores, gaps in your help center, and more.
Leave automating your customer service to people who understand CX
You don’t want to leave something as important as customer service up to some random AI chatbot builder. We’ve been in this business for decades. We speak fluent CX and it shows in our customer service automation products.
More than 20 years CX experience
Our platform is based on 20+ years of experience building and automating CS.
Solution built on +1M support ticket insights
We’ve based our product roadmap on insights from over 1M support tickets.
Based on learnings from global CS teams
Our customer support experience is firmly grounded in running global support.
10% automation
Hook up your current support stack and knowledge base to let Engaige answer the first 10% of your questions.
30% automation
Instruct your AI on how to deal with real world scenarios in our AI workflow builder to automate up to 30% of your CS.
50% automation
Give your AI agent access to get customer information from your systems. Let it take actions to completely resolve customer inquiries, taking you up to 50% resolution.
70% automation
Investigate where customers are dropping off and identify knowledge gaps with our AI observability suite.
+80% automation
Understand what your customers inquire about. Use these insights to provide feedback and continuously improve your automation.
Integrate with your current CX tech stack
Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
Customer service managers love working with Engaige
Our AI customer service automation software boasts a bunch of powerful features. All of them designed with the unique needs of customer service experts in mind.
Full AI transparency
See why the AI is performing certain actions by reading back its thought processes.
Workflow customisation
Define and customise specific workflows for AI to work with.
AI ticket routing
Define which topics to automate and which go to your human team
Email automation
Go beyond chat and automate an open-ended communication channel like email.
Human-like automation
All conversation take place in fully natural language. In any language, for that matter.
Bulletproof guardrails
Prevent specific AI behavior or filter unwanted user behavior for better security.
Guided implementation
Comes with full consultancy, onboarding and improvement services.
Deep integrations
Engaige offers deep and flexible integrations with your backend systems.
Full AI transparency
Increase agent efficiency with personalised response suggestions from Agent Assist.
Scaling down from 100 to 32 agents with HelloPrint
For HelloPrint, the implementation of Engaige has proven to be a game-changer in boosting customer service efficiency. The AI Agent Assist which was live within 1 week, integrates with human agents’ workflow, providing real-time suggestions and relevant information during customer interactions.
