UPS
UPS is a global logistics company that offers package delivery and supply chain management services.
Increase self-service rates through integrating with UPS
Integrate UPS with Engaige to let customers track their shipments in real-time, manage delivery preferences, and resolve issues like lost or delayed packages independently. Automating these processes reduces the agents' workload and boosts customer satisfaction by providing instant self-service solutions.
- Use real-time data from UPS to automatically update customers on their shipment statuses, delays, and expected delivery times
- Let customers handle delivery preferences and resolve issues on their own
- Lighten the workload for customer agents with automation that relieves their tasks and boosts customer satisfaction
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Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
