Aftership
Aftership is a shipment tracking platform that improves customer experience through delivery updates.
Boost self-service rates by integrating with Aftership
Integrate Aftership with Engaige to let customers track shipments in real-time, manage delivery preferences, and handle issues like lost or delayed packages independently. Automating these processes lightens the agents’ workload and enhances customer satisfaction with instant self-service options.
- Use real-time data from Aftership to automatically keep customers updated on their shipment statuses, delays, and expected delivery times
- Let customers easily manage their delivery preferences, like changing addresses or rescheduling delivery times
- Get faster resolutions to incoming questions and improve customer satisfaction
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Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
