Shipping & Tracking
AI customer support for Hive
Hive runs fulfilment and logistics for European brands end to end. Connect it with Engaige and your AI can look up order and shipment status straight from Hive, so customers get accurate delivery answers without an agent in the loop.
What you can automate with Hive
Track any parcel
Your AI agent shares live tracking the moment a customer asks.
Give a live delivery update
The freshest carrier events, explained in plain language.
Fix a delivery address
Your AI agent updates where a parcel is headed before it's too late.
Chase a late or failed delivery
Your AI agent spots the problem and tells the customer exactly what happens next.
Related integrations
Active Ants
Benelux e-fulfilment provider (part of bpost) with automated warehouses.
Aftership
Shipment tracking platform that improves customer experience through delivery updates.
BigBlue
European 3PL platform delivering fulfilment, shipping, and post-purchase tracking for DTC brands.
Budbee
Nordic and EU last-mile carrier known for home delivery and parcel boxes.
DHL
International courier and logistics service specialising in global shipping and fulfilment.
DPD
One of Europe's largest parcel carriers, covering Western and Central Europe.
Ready to connect
your stack today.
See how Engaige works with Hive and the rest of your support tools.