Payments
AI customer support for Klarna
Klarna is the most-used BNPL provider in Europe, and 'where's my Klarna payment?' is a constant in support inboxes. Connect it with Engaige and your AI can answer payment, instalment and refund questions on the spot.
What you can automate with Klarna
Check a payment's status
Paid, pending, or failed — your AI agent gives the shopper a clear answer on the spot.
Explain a charge
Your AI agent breaks down what a customer was charged, and why.
Handle a refund
Refunds processed or explained right in the conversation.
Sort out a failed payment
Your AI agent explains why a payment bounced and what to do next, before it becomes a cancellation.
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See how Engaige works with Klarna and the rest of your support tools.