Marketing & Customer Data
AI customer support for Omnisend
Omnisend runs email and SMS automation for e-commerce stores. Connect it with Engaige and your AI can handle subscription preferences and use campaign context to personalise support.
What you can automate with Omnisend
Manage email and SMS preferences
A shopper asks to unsubscribe or change what they receive, and your AI agent updates it right away.
Confirm subscription status
Your AI agent checks whether a shopper is subscribed, and to which lists, before answering.
Personalise replies with customer data
Your AI agent uses segment and engagement data so every reply fits the shopper in front of it.
Explain 'why did I get this?'
Your AI agent explains which campaign or flow a message came from, so nothing feels out of the blue.
Keep contact details in sync
Your AI agent makes sure a shopper's details stay up to date across your marketing tools.
Related integrations
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See how Engaige works with Omnisend and the rest of your support tools.