Drafts inside Help Scout.
- Drafted replies inside Help Scout, in your voice
- Suggested actions you approve in one click on each ticket
- Your team reviews and clicks send
All integrations 
Customer Service Platforms
AI agent for Help Scout
Help Scout is the shared inbox for teams that want support to feel personal, with Docs and the Beacon widget alongside email. Connect it with Engaige and your AI agent resolves enquiries automatically in your brand voice using your Docs, so quality holds as volume grows.
30–50% of tickets, autonomous.
- Flip to autonomous for the conversation types that are working
- Hands over to your team the moment a ticket needs a person
- Sends and closes tickets natively inside Help Scout
Up to 80% resolved end-to-end.
- Sent and closed without a human in the loop
- Your team focuses on the conversations that need a person
- Higher CSAT through instant, around-the-clock replies
Related integrations
Belco
All-in-one customer service software built for e-commerce, combining all channels in a single inbox.
CM.com
Dutch conversational commerce platform spanning messaging channels like WhatsApp and SMS.
Crisp
Business messaging platform bringing chat, email, and social into one inbox.
Dixa
Customer service platform focused on personalised support across channels.
eDesk
E-commerce helpdesk built for marketplace and multichannel sellers.
Freshdesk
Cloud-based helpdesk software with support ticketing, automation, and self-service portals.
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your stack today.
See how Engaige works with Help Scout and the rest of your support tools.