Drafts inside Salesforce Service Cloud.
- Drafted replies inside Salesforce Service Cloud, in your voice
- Suggested actions you approve in one click on each ticket
- Your team reviews and clicks send
All integrations 
Customer Service Platforms
AI agent for Salesforce Service Cloud
Service Cloud runs enterprise support on cases, omni-channel routing and the Salesforce record. Connect it with Engaige and your AI agent works the case queue, resolving cases with full account context and routing to the right agent when one needs a person.
30–50% of tickets, autonomous.
- Flip to autonomous for the conversation types that are working
- Hands over to your team the moment a ticket needs a person
- Sends and closes tickets natively inside Salesforce Service Cloud
Up to 80% resolved end-to-end.
- Sent and closed without a human in the loop
- Your team focuses on the conversations that need a person
- Higher CSAT through instant, around-the-clock replies
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See how Engaige works with Salesforce Service Cloud and the rest of your support tools.