Marketplaces
AI customer support for Amazon
Amazon sets tight response windows for seller messages. Connect your Seller Central account with Engaige and your AI can handle buyer questions about orders, delivery and returns automatically, before the clock runs out.
What you can automate with Amazon
Track an order
A shopper asks 'where's my order?' and your AI agent shares the status and delivery date before they finish typing.
Cancel an order
If plans change, your AI agent cancels the order right there in the conversation.
Issue a refund
Full or partial refunds, handled in the chat the way you would.
Update a delivery address
Your AI agent fixes a wrong address before the parcel leaves the warehouse.
Answer product questions
Sizes, stock, prices — answered instantly from your live catalogue.
Related integrations
Back Market
Pan-European marketplace for refurbished electronics.
bol.com
The largest online marketplace in the Netherlands and Belgium.
Channable
Dutch feed management and marketplace integration platform for online retailers.
ChannelEngine
Dutch marketplace integration platform connecting brands to 1,300+ sales channels.
OTTO Market
One of Germany's largest online marketplaces for third-party sellers.
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See how Engaige works with Amazon and the rest of your support tools.