Marketplaces
AI customer support for OTTO Market
OTTO Market is a top destination for German shoppers. Connect your seller account with Engaige and your AI can handle buyer messages about orders, delivery and returns automatically, in German, within SLA.
What you can automate with OTTO Market
Track an order
A shopper asks 'where's my order?' and your AI agent shares the status and delivery date before they finish typing.
Cancel an order
If plans change, your AI agent cancels the order right there in the conversation.
Issue a refund
Full or partial refunds, handled in the chat the way you would.
Update a delivery address
Your AI agent fixes a wrong address before the parcel leaves the warehouse.
Answer product questions
Sizes, stock, prices — answered instantly from your live catalogue.
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See how Engaige works with OTTO Market and the rest of your support tools.