Marketplaces
AI customer support for ChannelEngine
ChannelEngine connects your catalogue and orders to hundreds of marketplaces from one place. Connect it with Engaige and your AI can answer order and delivery questions across every channel you sell on, with unified data.
What you can automate with ChannelEngine
Track an order
A shopper asks 'where's my order?' and your AI agent shares the status and delivery date before they finish typing.
Cancel an order
If plans change, your AI agent cancels the order right there in the conversation.
Issue a refund
Full or partial refunds, handled in the chat the way you would.
Update a delivery address
Your AI agent fixes a wrong address before the parcel leaves the warehouse.
Answer product questions
Sizes, stock, prices — answered instantly from your live catalogue.
Related integrations
Amazon
The world's largest marketplace, with seller programmes across every major region.
Back Market
Pan-European marketplace for refurbished electronics.
bol.com
The largest online marketplace in the Netherlands and Belgium.
Channable
Dutch feed management and marketplace integration platform for online retailers.
OTTO Market
One of Germany's largest online marketplaces for third-party sellers.
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your stack today.
See how Engaige works with ChannelEngine and the rest of your support tools.