Marketplaces
AI customer support for Back Market
Back Market is Europe's leading marketplace for refurbished tech, where buyers ask detailed questions about condition, warranty and delivery. Connect your seller account with Engaige and your AI can answer them around the clock.
What you can automate with Back Market
Track an order
A shopper asks 'where's my order?' and your AI agent shares the status and delivery date before they finish typing.
Cancel an order
If plans change, your AI agent cancels the order right there in the conversation.
Issue a refund
Full or partial refunds, handled in the chat the way you would.
Update a delivery address
Your AI agent fixes a wrong address before the parcel leaves the warehouse.
Answer product questions
Sizes, stock, prices — answered instantly from your live catalogue.
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See how Engaige works with Back Market and the rest of your support tools.