Marketplaces
AI customer support for bol.com
bol is the biggest marketplace in the Netherlands and Belgium, with strict response-time rules for sellers. Connect it with Engaige and your AI can answer buyer questions about orders, delivery and returns within SLA, around the clock.
What you can automate with bol.com
Track an order
A shopper asks 'where's my order?' and your AI agent shares the status and delivery date before they finish typing.
Cancel an order
If plans change, your AI agent cancels the order right there in the conversation.
Issue a refund
Full or partial refunds, handled in the chat the way you would.
Update a delivery address
Your AI agent fixes a wrong address before the parcel leaves the warehouse.
Answer product questions
Sizes, stock, prices — answered instantly from your live catalogue.
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See how Engaige works with bol.com and the rest of your support tools.