Reviews & Loyalty
AI customer support for Trusted Shops
Trusted Shops is the best-known trustmark in European e-commerce. Connect it with Engaige and your AI can respond to reviews and answer buyer-protection questions in plain language.
What you can automate with Trusted Shops
Reply to a new review
The moment a review lands, your AI agent drafts an on-brand response, so feedback never sits unanswered.
Calm an unhappy reviewer
When a negative review comes in, your AI agent responds with empathy and a next step, and flags it for a human when it needs one.
Ask for a review at the right time
After an order is delivered, your AI agent invites happy shoppers to leave a review.
Bring review context into the chat
Your AI agent sees a shopper's past reviews and ratings, so replies feel personal, not generic.
Answer buyer-protection questions
Your AI agent explains what a trustmark or buyer-protection scheme covers, in plain language.
Ready to connect
your stack today.
See how Engaige works with Trusted Shops and the rest of your support tools.