Reviews & Loyalty
AI customer support for Trustpilot
Trustpilot is Europe's best-known review platform. Connect it with Engaige and your AI can respond to reviews in your brand voice, calm unhappy reviewers, and invite happy shoppers to leave feedback.
What you can automate with Trustpilot
Reply to a new review
The moment a review lands, your AI agent drafts an on-brand response, so feedback never sits unanswered.
Calm an unhappy reviewer
When a negative review comes in, your AI agent responds with empathy and a next step, and flags it for a human when it needs one.
Ask for a review at the right time
After an order is delivered, your AI agent invites happy shoppers to leave a review.
Bring review context into the chat
Your AI agent sees a shopper's past reviews and ratings, so replies feel personal, not generic.
Answer buyer-protection questions
Your AI agent explains what a trustmark or buyer-protection scheme covers, in plain language.
Related integrations
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See how Engaige works with Trustpilot and the rest of your support tools.