E-commerce Platforms
AI customer support for Salesforce Commerce Cloud
Salesforce Commerce Cloud runs enterprise, multi-site storefronts. Connect it with Engaige and your AI can resolve customer questions across markets and languages, at scale.
What you can automate with Salesforce Commerce Cloud
Track an order
A shopper asks 'where's my order?' and your AI agent shares the status and delivery date before they finish typing.
Cancel an order
If plans change, your AI agent cancels the order right there in the conversation.
Issue a refund
Full or partial refunds, handled in the chat the way you would.
Update a delivery address
Your AI agent fixes a wrong address before the parcel leaves the warehouse.
Answer product questions
Sizes, stock, prices — answered instantly from your live catalogue.
Related integrations
Adobe Commerce
Enterprise e-commerce platform (formerly known as Magento) offering flexible, scalable solutions for online stores of all sizes.
BigCommerce
Open SaaS e-commerce platform powering fast-growing brands and B2B sellers.
Centra
Headless commerce platform built for fashion and lifestyle brands scaling internationally.
Commercetools
Cloud-based commerce platform providing flexibility and scalability for digital businesses.
JTL-Shop
German storefront platform popular with SMB and mid-market merchants.
Lightspeed
Cloud commerce and POS platform for retail and hospitality, with deep roots in the Benelux.
Ready to connect
your stack today.
See how Engaige works with Salesforce Commerce Cloud and the rest of your support tools.